The Whittington hospital
Useful information
Patient Advice and Liaison Service (PALS)
The service is based on the left in the main entrance to the hospital and is open Monday to Friday 9.30am – 4.30pm, excluding Bank holidays and weekends.
We offer a message system, so please leave a brief message outlining your concern with your name, date of birth and contact number and we will endeavour to call you return your call within 2 working days.
Tel: 0207 288 5551 Monday to Friday 9.30am – 4.30pm
Email: [email protected]
Write to them: Patient Advice and Liaison Service (PALS), Whittington Health NHS Trust, Magdala Avenue London N19 5NF
Day surgery discharge information
Has the person you care for had a general/local anaesthetic or sedation for a procedure? If so it is important to remember that “Day surgery does not mean day recovery” and they must go home and rest. You can find comprehensive information at the webpage below:
The Discharge Lounge
The discharge lounge at both the Whittington Hospital provides a dedicated space for patients to wait for collection after discharge from their ward. This allows inpatients to vacate acute beds earlier in the day to await their final elements of discharge, such as medication, transportation, or paperwork.
The lounge located on the first floor, provides a comprehensive range of services to enhance patient care, improve efficiency, and quicken the discharge process.
Between the hospital lounges, the hospitals can accommodate a diverse range of patient categories, including patients who can walk and/or have reduced mobility, patients who need enhanced care, and stretcher patients.
Compliments, suggestions and complaints
Feedback is a great way of helping to improve hospital services. There is a clear procedure at Barnet Hospital and you can find more information here.